Stannah Stairlifts Inc.
Privacy and Security Policy

Effective May 1, 2008

Your Privacy and the Security of Your Personal
Information is Very Important to Us

Stannah Stairlifts Inc. ("Stannah") values our customers and visitors to our Websites and respects your concerns about the privacy of your personal information and data security. Our Privacy and

Security Policy is intended to protect your privacy and ensure that your personal information is handled in a safe and responsible manner. This Privacy and Security Policy applies to our Websites hosted in the United States, including, www.StannahStairlifts.com, www.stairliftMA.com and www.stairliftNewYork.com (collectively, the "Websites"), and our activities in the United States. (Please note that our affiliates' websites in other countries may post different terms and conditions.) By using our Websites, you consent to the collection and use of your personal information. In addition to reviewing our Privacy and Security Policy, you should also read our Terms of Use. Your use of our Websites constitutes your agreement to its terms and conditions.

Our Privacy and Security Policy Will Change Over Time

Because we continue to develop our Websites and take advantage of technologies to improve the services we provide, our policies will change over time. We encourage you to refer to this Privacy and Security Policy from time to time to stay abreast of our most current privacy policy practices. If you are or become a registered customer of Stannah by purchasing one or more of our products or services, we may notify you by email of material changes to our Privacy and Security Policy using the most current email address you have provided to us. Your continued access and use of our Websites will constitute your acceptance of any changes or revisions to our Privacy and Security Policy.

Summary of Our Privacy and Security Policy

This Privacy and Security Policy explains and summarizes how we collect, use and protect your personal information as you interact with us online and through our customer and technical support. This Privacy and Security Policy explains:

• What information Stannah gathers from users of our Websites.
• How Stannah uses the personal information that you share with us and that we learn about you because of our relationship.
• How Stannah uses "cookies" and "IP Addresses."
• What personal information, if any, Stannah may share about you with others and the conditions that protect your information if it must be shared.
• What kind of security measures Stannah takes to protect your information from loss or disclosure and how Stannah will inform you in the event of a security breach under certain circumstances.
• The circumstances under which you can access your personal information you have shared with Stannah and have that information corrected, restrict Stannah's use of that information, and even have it removed from our records.
• Other things you should know about privacy and Stannah.

The Type of Information Stannah Collects About You

Stannah collects information that you provide to us or that we learn about you from your use of our Websites. We receive and store information you enter on our Websites or give to us in any other way. For example, you may provide information to our Websites when you complete our survey for free product quotation, search our Websites, request additional information, or communicate with Stannah's customer service representatives. As a result of those actions, you might supply us with such information as your name, address, phone number, email address, and product preferences. We also automatically receive and store certain types of information whenever you visit our Websites. We might also receive information about you from other sources, such as in providing you special offers that we think will be of interest, and we may add that information to our account information.

How Stannah Uses Information About You

We use information we have collected about you to provide you with the information about our products and services and other products and services which we believe will be of interest to you. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties who may want to offer you their own products and services unless you have requested or authorized us to do so.

We may share your personal information with third parties or affiliates of Stannah where it is necessary for us to complete a transaction or do something you have asked us to do. For example, we might need to provide your personal information to our distributors so they can respond to your interest in certain of our products and services.

We may share your personal information to third parties or affiliates of Stannah with whom we have contracted to perform services on our behalf. All companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.

We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition or bankruptcy, as discussed further below.

We try to provide you with the information you need to make informed reasonable choices with respect to how our Websites use or share your information. Stannah collects and uses personal information from you in several ways:

• Website usage. Stannah or Stannah's authorized service providers may observe activities, preferences and transactional data (such as your IP address, browser type and operating system) relating to your use of our Websites. We may use this collected or logged information in order to provide better service, to facilitate our customers' use of the website, to track usage of the website, and to address security hazards. Stannah, or one of Stannah's authorized service providers, may use this information to track aggregate traffic patterns throughout our Websites. We may use aggregated, statistical information to describe our customer audience, products and services, and to develop partnerships with third parties to offer products and services in which we believe our customers will be interested.
• Online Data Collection. We collect information about you when you use our Websites. You may visit our Websites without providing us with personal information, but you will need to provide us with certain information, including your name, address, phone number and email address, to obtain price quotes and other information about our products and services.
• At this time, when you request to purchase our products and services, we will forward your request and interests to one of our distributors. If you purchase our products and services, the sales transaction will occur with the distributor, and not with Stannah directly. As such, the financial and other personally identifiable information you provide in placing your order is controlled by that distributor. In the future, Stannah may conduct some of these sales transactions itself, but at this time, we only facilitate your requests.

Our Security Practices

Our internal data security policies restrict access to customers' personal information to authorized employees. Authorized employees may use our customers' personal information for Stannah business purposes only. Our employees are bound by Stannah policies that require them to maintain the confidentiality of our customers' personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination.

We maintain physical, electronic, and procedural safeguards that are designed to guard our customers' personal information. For example, for the security of your online visit to our Websites, we may make use of firewall barriers, encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, Stannah cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, if you are a registered customer with us, we may notify you as necessary so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you using the email address you provided to us through our Websites.

What are Cookies and How Do Our Websites Use Them?

We may use "cookies" to collect or log certain information. A cookie is a small piece of information that a website stores on a personal computer and which it can later retrieve. We may use cookies for some administrative purposes, for example, to store the preferences of our customers' or visitors' to our Websites for certain kinds of products and services. The cookies will not contain information that will enable anyone to contact our customers or visitors via telephone, email, or any other means. If our customers or visitors are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain functioning of our Websites, however, could be dependent on cookies and our customers or visitors may disable those services by refusing cookies.

Links to Third Party Sites and Websites Containing Stannah Branding

Our Websites may contain links to third party sites, such as those of our distributors. Please be aware, however, that Stannah is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours.

Our Websites may also contain links to sites that display Stannah branding and/or Stannah's logo but which are maintained by our affiliates or third parties. Such websites may be identified in that they do not display "www.StannahStairlifts.com," or "www.stairliftMA.com" or www.stairliftNewYork.com" URLs. Please read the privacy policy on these sites for applicable privacy practices relating to personal information collected via those sites because they may differ from the privacy practices of our Websites.

Contact Preferences and Accessing Your Personal Information

You have choices when it comes to how Stannah uses your personal information. When you provide information online to us, you can choose not to receive information about products, services, or special promotional offers from us by direct mail and/or email. If you elect not to receive such product marketing information by direct mail or email, Stannah may continue to contact you as necessary to provide warranty service or other requested service to you. You can change your contact preferences at any time by contacting us at privacy@stannah.com.

Keeping your personal information on record with us accurate and up to date is very important so we can provide you with excellent service. If the personal information you previously submitted to us is no longer current, please contact us at privacy@stannah.com to update that information.

If you need additional assistance, please contact Stannah customer service at inquiries@stannah.com, or call 1-800-877-8247.

This Privacy and Security Policy applies to U.S. Customers

Our Websites are hosted in the United States and are intended for United States customers.

This Privacy and Security Policy applies to customer relationships established in the United States. Parts of this Privacy and Security Policy may not apply to visitors outside the United States. Like other websites, our Websites may be accessed by an international audience. If you are a non-U.S. visitor to our Websites, by visiting our Websites and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in this Privacy and Security Policy. In addition, such data may be stored on servers located outside your resident jurisdiction, and specifically in the U.S., which may have less stringent privacy practices than the privacy practices applicable in your own jurisdiction. By providing us with your data, you consent to transfer of such data.

Mergers, Acquisitions and Bankruptcy

If Stannah should ever file for bankruptcy or merge with another company, or if Stannah should decide to buy another business, or sell or reorganize part or all of Stannah's business, Stannah may be required to disclose your personal information to prospective or actual purchasers and other parties. It is Stannah's practice to obtain appropriate protections for information disclosed in these types of transactions. Stannah cannot, however, guarantee that Stannah's Privacy and Security Policy will remain unchanged if Stannah is sold or merged with another company.

Our Websites are Not for Use by Children

Children are not eligible to use our Websites. We ask that minors (under the age of 18) only use our Websites in conjunction with your parents or guardians. Children under 13 should not send any information about themselves to Stannah. If a child under 13 submits information through any part of our Websites, and Stannah becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information about children under 13, we do not use or disclose such information to third parties.

Trademark Notice

Stannah, www.StannahStairlifts.com, www.StairliftMA.com, and www.StairliftNewYork.com are trademarks of Stannah Stairlifts Inc. Stannah Stairlifts Inc. is a member of the Stannah Group of companies, which is primarily owned and controlled by a British family.

Stannah Stairlifts Inc. (Head Office)
101 Constitution Blvd., Suite C
Franklin, MA 02038
1-800-877-8247

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